Tag Archives: Like

The Countdown Begins With Brands Flailing For Tabs

I’m sort of reminded of the Y2K excitement when people are now talking about the fact that the whole Facebook interface changes for good – across the board – in a matter of weeks.  It’s not that we didn’t know that the Timeline structure would be pushed to everyone, it’s just the effect it has on Facebook Pages. There is so much darn branded content that needs to be wholly redone to work within the new layout.  If you’re a brand that has one – or even a dozen – FB pages (and a number of tabs) then it shouldn’t be a problem.  But, if you have hundreds or even thousands of pages with bunches of tabs, you could be in trouble.

Other than the fact that the layout is changing (and that Facebook must be getting a lifetime supply of cupcakes with their sample of Magnolia Bakery on the Pages page), the main differences are in the control of the entry point and the amount of Tabs a brand can maintain.  Without being able to force people to either Like or enter an email upon first arriving at the page means that brands will now have to find a better way to get people to commit without their exploration seeming to need a gateway.  With the addition of 4 Favorites buttons that act more like navigation buttons, brands will have to put a little more thought into their presentation strategies. Will they use those to garner Likes or collect emails, or will those items be placed on the Wall for larger presence – which would also require closer management.  Brands can send users specifically to a Favorites tab page via a URL, but companies can no longer rely on that gateway upon entry.

The need to re-think or rework does present major challenges for those companies – like movie studios – who have hundreds (or thousands) of heavily designed pages up that they were hoping they could just leave up there forever. It now ends up they will be completely broken – and who knows what will happen to all those followers if the page owners decide to let the pages wither away…

On the good side, it seems like this major change will help to stop all the micro changes that the Facebook engineers unleashed on a seemingly bi-weekly schedule with no notice for the past few years.  Nothing created more headaches than waking up and seeing that your pages are broken and nobody was prepared (or paid) to update it.  The hope is that these more structured and formalized pages will make those micro-changes unnecessary.  Additionally, with the timeline, it will be easier to tell your corporate story by putting communications or newsletters on your pages and actually have them better reflect progression over time rather than a hodge-podge of items that might come if they weren’t anchored to an exact time. Additionally, the opportunity to push your creativity will be presented as the timeline will be more kind to graphic posts.

In the long run, it seems these changes will make population and content management more standardized.  This could make things a lot more easy and allow for companies to rely on Facebook as an even simpler way to even replace an unwieldy and expensive custom site.  I’m sure Facebook looked at the migration of companies from expensive sites to easy (and free) sites on platforms like WordPress caused them to take a deep look inward and provide their own solution.

Putting my user hat on, I’m very happy that I no longer have to Like something or submit my email address just to be able to see content for a possible vendor.  even from the marketing perspective, I would rather have unencumbered eyeballs on my content and then step up to the challenge of developing good incentives to have them Like my product or enter their email because they actually like what we’re about – not just because its what they’re about to see.

So, while many brand marketers may be flailing in the short-term to make things right with the transition, this could be the key to really providing stability and a strong presence for all who approach this new landscape smartly and strategically.

The Power Of A Facebook Like and the Blurring Line Between User Content and Advertising Blurs Further

Have you ever had a party where you invite a new friend who doesn’t know any of your friends and a few weeks later, this new friend is spending a lot of time with your friends? Facebook’s Sponsored Stories are about to become many of those new friends that insert themselves in your friend’s lives – perhaps more than you want to.  Sponsored Stories was launched a short while ago as a persistent piece of advertising inventory on Facebook.  They show up on the right column next to your news feed so that you can see it at any time.  Advertisers like it because it does not require a user or their friends to be viewing at all hours to see a comment about a product.  In 2012, that line is going to blur further as Facebook will be introducing the sponsored stories into users actual news feed automatically – sometimes based only on your having liked a product or brand.

Courtesy MediaPost

 The Inside Facebook blog explains how the new integration will work – with the items being shown in the same size and form as your regular news feed items with the only difference being a small “sponsored” callout in the lower corner of the item.  The items in the feed will supposedly not only consist of things you are connected to, but also your friend’s activities – forcing us to evaluate how much we want that active poster to be our friend…

While the word is that the change will come in gradually and users will only have one sponsored news feed item per day.  There is no clarity about how long that one per day will last.  The initial advantage for advertisers of the sponsored stories was that they could gain static placement on the page of users and their friends rather than hoping that enough friends see an organic post prior to it moving down the line.  Does this new iteration just add more clutter to the feed and diminish the sincerity and power of user feeds as a whole?

Facebook likens this new feed to what Twitter does with its Promoted Tweets, but it remains to be seen whether the actual presentation will feel the same. While there is a legal case related to this type of endorsement concern going on, I think the bigger issue will be the dilution of genuine communications within Facebook.  This could have longer-term ramifications for the company.  What happens when the one per day limit is removed and then people stop updating as frequently? Does that mean the ratio of sponsored updates will be greater than organic ones?  Will Facebook follow the short-term dollar signs of advertisers rather than the long-term health of the product?

It could end up having the effect that users don’t Like anything at all or participate in promotions that place endorsements into their feed.  The implications across the board could be huge.